Lead Connect Provider Terms
Last updated: July 26, 2026
This is a legal document. By using KouyateIQ, you agree to the terms below. KouyateIQ provides AI-assisted informational analysis and lead-matching services and does not guarantee contract awards, appointments, sales, or revenue.
Provider Status
KouyateIQ is a contract-intelligence and lead-matching platform and is not the service provider performing a customer's work. Providers are independent businesses. Providers control their own estimates, quotes, scheduling, pricing, and service delivery. KouyateIQ does not guarantee provider quality or project completion.
Subscription and Lead Fees
Subscription fees and lead fees are separate. Subscription fees provide access to Lead Connect and the ability to receive and review matched leads. They do not guarantee lead volume. Lead fees purchase access to a verified customer request and do not guarantee appointments, sales, contracts, or revenue. Providers always see the final lead price before purchasing.
Customer Information
Customers authorize information sharing with the selected provider for a specific request only. Providers may use customer information solely to respond to the submitted request. Providers may not resell, share, or misuse customer information. Complete customer contact information is released only after a lead is accepted and payment is confirmed.
Lead Acceptance and Payment
Providers purchase leads through Accept-and-Pay checkout. The backend calculates the final price using the fixed base price and the provider's plan discount. Frontend prices are not authoritative. Once checkout begins, the displayed price is locked for that checkout. Refreshing the success page never results in a duplicate charge or duplicate reveal.
Refunds
Refund requests are subject to the Lead Refund Policy. Providers may request review within 48 hours of purchase for eligible reasons. Administrator review is required and not all requests are approved.
Account Requirements
New providers require administrator approval before receiving leads. A provider must maintain an Active subscription to receive new paid leads. A Past Due provider may retain access to already purchased leads but cannot receive or purchase new leads. A provider who cancels retains access until the paid billing period ends and does not lose already purchased customer records.
